Who We Are
Our website address is: https://www.voodoodoughnut.com.
Our company name is: Voodoo Doughnut, LLC
We can be contacted via our Contact Page or by Mail at 828 SW 1st Ave., Suite 300, Portland, OR 97204, United States.
Information we collect and why we collect it
We collect information about you when you fill in one of our contact or inquiry forms, and during the checkout process of our online shop.
When you visit our online shop, we track:
– Products you have viewed: we use this to show you products you’ve recently viewed.
– IP address and browser type: we use this to better understand and serve our customers.
– Shipping address: we ask you this on our checkout page so that we can estimate shipping costs before you place an order.
When you purchase from us, we ask you to provide information including your first and last name, email address, physical address, company name, credit card or other payment information, and your phone number.
We use this information to:
– Send you information about your order.
– Respond to your requests, including refunds and complaints.
– Process payments and prevent fraud.
– Fulfill and ship your order.
– Comply with any legal obligations we have.
– Improve our store offerings.
We do not use this information for marketing purposes.
Our Contact Form collects your name, email address, and phone number (optional). Our Media Request Form collects your Full Name, Organization, Email, and Phone number.
When you submit a form to request a Wedding or to rent the Voodoo Van, we collect your first and last names, email address, and phone number. We use this information to respond to your interest in arranging a Wedding or to rent the Voodoo Van. The information collected on these forms is processed and stored in our own, secure databases. We use the submitted information only to provide customer service and to respond to requests. We do not use this information for any marketing purposes. When you submit these forms you are giving active consent for us to retain this data so that we can contact you about your request.
We store Contact Form data for 2 years.
Our website uses Google Analytics to collect information about the use of our website. We use this information to analyze traffic and improve how we deliver our products and services. We do not share with Google Analytics the contents of messages sent through any contact forms on our website.
Google Analytics collects only your computer’s IP address assigned to you on the date you visit our website, and no other identifying information. We do not combine the information collected using Google Analytics with Personal Data, and we anonymize all IP addresses sent to Google Analytics.
Although Google Analytics stores a permanent cookie in your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website.
We do not send order data to Google Analytics.
Embedded content from other websites
Some pages on this site may include embedded content such as You Tube Videos or images from Facebook or Instagram. Embedded content from these sites behaves in the same way as if the visitor had visited that website.
How your information is stored and protected
Our store is hosted by BCT Consulting, Inc. on the WP Engine hosting platform.
Your data is stored through WP Engine’s data storage, databases, and the general e-commerce application. WP Engine stores your data on a secure server behind a firewall which is closely monitored and maintained by BCT Consulting, Inc. Additionally, all data transferred to and from the web server is done so through a secured, encrypted connection validated via an SSL certificate.
Who does the store share my data with?
Our online store uses WooCommerce to process orders. When you place an order on our website, your first and last names, physical address, phone number, and email address is collected. No personal data is sent to WooCommerce’s parent company, Automattic. We do not use this data for marketing purposes.
Our online store sends your address information to USPS to calculate shipping rates and display them to you in your cart. USPS does not store your information.
Our online store uses PayPal to process payment for orders placed on our site. PayPal stores your payment or credit card data encrypted on their site using the Payment Card Industry Data Security Standard (PCI-DSS). PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read PayPal’s Terms of Service or Privacy Statement.
We do not store your payment information on our servers.
Who on our team has access
Members of our team have access to the information you provide us with. For example, both Administrators and Shop Managers can access:
– Order information such as what was purchased, when it was purchased and where it should be sent
– Customer information like your name, email address, billing information (we do not collect or store credit card data — see the section on Payments), and shipping information.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
Who we share your data with
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. We do not store credit card numbers on our servers and rely on Paypal to manage payment processing.
How long we retain your data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping address. We retain contact form entries for two years, which may include your name, company name, email address, and phone number, and we retain analytics records for 26 months.
How you can access your personal information
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like to: access, correct, amend, or delete any personal information we have about you; register a complaint; or simply want more information, please contact our Data Protection Officer using our Contact Page or by mail at: Voodoo Doughnut, 828 SW 1st Ave., Suite 300, Portland, OR 97204, United States.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Data Protection Officer using our contact page or by mail at: Voodoo Doughnut, 828 SW 1st Ave., Suite 300, Portland, OR 97204, United States.